YOU ARE A RETAILER

Retail is constantly evolving on the heels of the new technologies and consumer trends. Even the biggest and most sophisticated retail organizations often struggle to capture consumers attention and their business. It doesn’t matter how big or small is your business, we can help you to navigate thru this complex environment creating extraordinary consumer experiences that will boost your revenues and profits. Remember our philosophy, “Make it personal”, to our customers, to your customers.

Services:

• Free first hour consultation This is the time that we will start to discuss your projects, your challenges and the opportunities for your retail business. In this first contact, we will be able to understand if our consulting services can add any value to your company and agree on how we can work together in the future.
• Business Evaluation A good diagnosis of the situation is critical to ‘plan the work’. Whether you are thinking on opening a new store or you already own a shop and want to reset it or understand if it is viable to expand it, we will explore the following areas:
  
  – Who is your customer, with specific emphasis on his/her purchase patterns.
  
  – Your location and store lay-out and visual merchandising.
  
  – Your assortment: The breath and the depth.
  
  – Your metrics: Sales per sqf, Gross/Net Sales, Overhead costs….
  
  – Your pricing strategy: mark-ups, promotions, discounts.
  
  – Your operations: accounting, recruiting, suppliers. The outcome of this service will be a complete diagnosis of your business and specific action plan.
• Plan Implementation Once we have a plan, we will help you ‘to work the plan’ focusing on specific and measurable actions to reach your goals.

The services of Merchant XXI will be invoiced by the hour of consulting or by project. During our initial consultation time we will discuss the best way to work together based on your needs and budget.